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Coldstone Creamery

jknnej

By jknnej
in Gluten-Free Restaurants

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jknnej Collaborator
jknnej
Posted

Their ice cream is gluten-free according to their website, except for one kind. And of course you can't eat the cookie mix ins, etc.

What I want to know is how many of you that have Coldstone eat their ice cream and if you've ever had cross contamination problems?

I'd love to get back to eating it again!

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Guest gfinnebraska
Guest gfinnebraska
Posted

I have had it twice while traveling ~ there isn't one near me. I didn't have a reaction, but I guess crosscontamination is always an issue if they just mixed up a flavor with cookies, etc. But eating anything out anywhere is always a risk!! Have to make that choice for yourself. Good ice cream though!!! :D

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jaimek Enthusiast
jaimek
Posted

I knew Cold Stone was gluten-free but will not eat there since they use the same scoop for all the flavors and there is a very good possibility that the flavors get mixed in with one another. I try and stick to the ice cream places that come out of a machine (soft serve), like TCBY. That way there is very little chance of cross contamination. You can always buy the pre-packaged pints of ice cream that cold stone sells though. I think that is your safest bet!

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jknnej Collaborator
jknnej
  • Author
Posted

Is all of TCBY yogurt gluten-free?

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KaitiUSA Enthusiast
KaitiUSA
Posted

Alot of it is...alot of their ice cream is too. If you email them they will send you a list. If you don't want to do that email me and I can email you their gluten free products. :D

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jaimek Enthusiast
jaimek
Posted

Most of their soft serve is gluten-free except for the obvious ones like Chocolate Malt. I have to admit that I eat at TCBY at least once/twice a week. They know me there since I always ask them to clean off the shiver machine and I get the reeses peanut butter cups from the original container in the back (since the toppings have a huge chance of cross contamination).

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Guest nini
Guest nini
Posted

I love Coldstone Creamery, the one by me has been extremely accommodating. They are getting to know us when we walk in the door now! They will scrub down an area of the mixing stone and get a clean scoop, they are also more than willing to let me bring in Cerrone Cones and put my scoops in that.

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  • 3 weeks later...
jknnej Collaborator
jknnej
  • Author
Posted

What does it mean to ask them to clean off the shiver machine? I just ate there and so far so good. I had choc/vanilla swirl yogurt. Woulld it need to be cleaned b/c it can touch a cone? Oh well I didn't know to ask that...let me know if that is why...

Jennifer

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  • 6 months later...
johnnylockjaw Newbie
johnnylockjaw
Posted

I had the plain vanilla ice cream with Snickers mixed in awhile back, and it made me sicker than I've been in a year. Regardless of what their menu says, I'm not going back.

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Lauren M Explorer
Lauren M
Posted

I've had the PB ice cream with reese's pb cups mixed in. They used a clean scoop and a clean bowl to mix it. I was just fine, but then again, I'm not always the most reliable with my reactions (or lack of). They were very accomodating though. This was a Coldstone in Ocean City, MD.

I tend to stay away from any hand-scooped ice cream chains though, kinda risky in my opinion. I used to work for an ice cream shop and I know what goes on... and the high risk for cross-contamination.

- Lauren

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bubalu4 Newbie
bubalu4
Posted

I eat at Cold Stone all the time. I ask them to use a new scoop and get the ice cream from a fresh batch in the back freezer. I watch them put it directly in the cup, then they just put the mix-ins on top for me instead of mixing it up on the marble. I have never had a problem doing it this way and they are always happy to help (at least at the ones here in Atlanta).

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  • 3 months later...
francelajoie Explorer
francelajoie
Posted

Went to Coldstones for the first time this weekend....Can anybody say "BANANA ICE CREAM WITH PEANUT BUTTER AND M&M'S"!!!! :D

Thought I was in heaven. Looking forward to our Sunday drives this summer!!

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jkmunchkin Rising Star
jkmunchkin
Posted

I actually don't like Coldstone Creamery. I find there stuff has a freezeburnt taste to it. But regardless I wouldn't eat it. Since they mix everything up right there on the slab I feel there would be way to much risk of cross contamination. I'll stick with Haagen Dazs :)

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TCA Contributor
TCA
Posted

I don't know about Cold Stone, but have any of you had the soft serve IceDream from Chic fil A??? It is soooooooo good and gluten-free. Their fries are too. We haven't had any problem. My husband is a Youth pastor, though, and a lot of the kids work there, so we know who we can trust.

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  • 2 months later...
Guest The Weasel
Guest The Weasel
Posted

I absolutely love ColdStone. I get Marshmallows and Sprinkles mixed into Sweet Cream ice cream. I could sure go for some now...

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Moongirl Community Regular
Moongirl
Posted

TCBY IS NOT gluten-free...they gave me the most half A@@ answer..

Thank you for taking the time to e-mail our Customer Service Department.

The majority of our frozen yogurt products do not contain gluten. As a rule of thumb, you will want to avoid flavors that obviously contain wheat, rye, oats, or barley (e.g., Cheesecake, Cookies 'n' Cream, Chocolate Malt, etc.). None of our sorbet flavors contain gluten. Some of our new Hand Scooped Frozen Yogurt flavors may contain gluten; individuals wishing to avoid gluten may want to check the ingredients in each of these flavors before consuming them.

I have attached a list of the ingredients in our various products, should you wish to have it for your reference. I hope you find it helpful.

If you have any further comments or questions about TCBY, please feel free to contact us again either by phone at (800) 348-6311 or through our Web site at www.tcby.com.

Mrs. Fields Famous Brands wants to be your first choice for the best snack, gifting, and treat experience today.

Thank you for contacting Mrs. Fields Famous Brands on-line.

Robert Schicker

Customer Service Representative

So I asked about their natural and artifiical flavorings, for example look at this flavor..

Amaretto – Low Carb Lover's Frozen Yogurt (Revised Formula) Ingredients: Nonfat milk, cream, polydextrose, erythritol, sorbitol, nonfat yogurt with live active cultures, whey protein concentrate, stabilizer (cellulose gel, mono and diglycerides, guar gum, cellulose gum, sodium phosphate, carrageenan), natural and artificial flavors, calcium carbonate, sucralose, annatto, acesulfame potassium, vitamin A palmitate, vitamin E.

Here is what they wrote back...,

According to our Research and Development Department, the natural and artificial flavors in our product could possibly come from wheat, oats, barley, or rye. However, the gluten wouldn't be at a high enough level to cause a reaction.

I have attached a list of the ingredients used in several of our toppings that you should find helpfu.

Thank you for contacting Mrs. Fields Famous Brands on-line.

Robert Schicker

Customer Service Representative

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  • 1 month later...
beaglemania Rookie
beaglemania
Posted

I love Coldstone!!! My sister used to work there last summer. I've never gotten sick from their ice cream ever.

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mbg98 Contributor
mbg98
Posted

As soon as I read a previous thread on Cold stone bieng gluten-free I loaded up the family and off we went! White chocolate Ice cream with peanut butter and PB cups, YUM!!!! Of course i got some young guy waiting on me who I expected to have no clue but he offered and got a clean bowel, scoop and ingredients from the back. was a great experience. This was the one in Salisbury, MD

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skinnyminny Enthusiast
skinnyminny
Posted

Thats too bad about TCBY I eat there every once in a while with no noticable trouble, I get the white chocolate moose most times, and thought it was safe, I guess I will mark that off the list of safe treats :(

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loraleena Contributor
loraleena
Posted

I eat at a Boston Cold Stone creamery every couple weeks. I love the white chocolate and coffee mixed together. This particular store has a complete allergen list for all flavors and toppings. Almost all their ice cream is gluten free except of course the ones with cookies, cake etc. I just skip the mixing table and have them put the ice cream directly in the cup. The first time they got me a clean scoop, but since then I haven't and have been fine. They do rinse it in water, but I guess I will ask for a new scoop next time. Forgot about that. Anyway, I think it is the best ice cream around!! (This one is the Brighton location by the way).

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  • 5 years later...
brkr4evr Rookie
brkr4evr
Posted

I just went to Coldstone because of the idea I got from this thread. I got there and told the young kid that I had a gluten allergy. He got the manager to come over. I told her I needed her to use new fresh scoops and a new tub of icecream. Her response: NO PROBLEM, anything we can do to help you enjoy your experience with us! Wow, I'm extremely impressed with the Lima, ohio Coldstone!

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