I know there've been posts about Amy's and glutening, and I remember someone calling the company about it, how did that turn out?

I've tried 3 things by Amy's, two were near the beginning, and one was today. There was one in my freezer and I was too lazy to make anything else for lunch. I was definitely glutened, and I really know that now that I know exactly what gluten does to me. The one today was the Santa Fe Enchilada Bowl.

Now I can't feel my face and I spent 10 minutes in the bathroom at work
And I'm stoned again
Who needs Amsterdam?

Is there anyone that hasn't had problems? I don't have any other intolerances or allergies, except for tree nuts (and that's oral allergy syndrome anyway). What should I do, other than not eat them anymore? Does the company really care?

I hate that products labelled gluten-free really mean "not as likely to have gluten"

Chelsea--Sorry you're feeling so bad today . It's really maddening to be going along just fine and then--bam! I don't have any input on the Amy's--haven't tried any of them as the stories of CC have scared me off Feel better!

I tried Amy's shepherd's pie and got glutened. Didn't buy anything more from Amy's after that.

Hope you feel better soon!

Hugs.
Karen

I gave up Amy's because I kept getting sick. Didn't bother to call the company...just not buying their products.

Sorry you are sick. I believe that one of their pasta sauces, labeled gluten-free/DF, made me ill. I called them and they are currently testing some sauce from that batch. I haven't heard back yet though. I'm not planning on buying any more of their products either at this point.

I haven't had their products in a long time. I suspect that some of their products made me sick.

Yeah I tried something of Amy's once and it gave me the worst bathroom time in a long time. Blech.

I think everyone needs a little Amsterdam every once in a while

I dont think I am ever going to try an Amy's product again.

I ONLY eat Amy's Mac N Cheese (and do so religiously)

I have never had a problem with the Mac...

I kinda thought the other stuff looked "grody" anyway...

I have eaten several types many times and have no issues. Amy's is moving several of their gluten-free products to a dedicated facility or line (can't remember which!) in the future...

I got glutened by the rice mac n cheese and the santa fe bowl. I called them twice, the first call wasn't returned. I talked to someone who seemed like she held a high position with the company. She said that they don't get many complaints. So, I urge anyone who has been glutened to call. I had bought like 7 meals at once and she reimbursed me for all of them. I got a handwritten note and cash, which I thought was a little strange.

She told me that some of their products were going to be produced in a facility that didn't contain wheat. Those products should be in stores in June. I believe it is the mac n cheese, pizza and a new pasta w/tomato sauce type of thing, but please check before you try them.

Sorry you got sick, but please call them. Maybe if they know what a big problem they have they will try to be more careful about it.

]

OH my goodness the CASH is really odd!

I have a box of the mac n cheese, but haven't tried it yet!

Monica

I just emailed them that I felt betrayed and that I would likely not be buying any more of their products, and how sad it made me. It really does, because the food is yummy!

I remember reading a while back that someone else got cash back when they complained about getting sick.

Cash? That's really, really strange!

I don't know of any reputable company that wouldn't send you a money order or cheque as refund your money.

Was the note on any type of letterhead?

Karen

I posted a couple weeks ago about the enchilada bowl and being glutened too! I am sorry that you are feeling bad I won't be buying any more Amy's for now and I really like the rice mac & cheese, but not enough to feel that way again.

Hope you are feeling better soon!!!

Now you are freaking me out. I just bought and ate her Vegan chilli today and I swear if I get sick, I am going to scream!! I specifically bought it, because I just don't know who I can trust anymore. I have felt sick from her enchilada's before and just haven't eaten them, because I was pretty sure they made me sick, but every product. Someone posted here awhile ago saying that they had called about a specific product and that they test stuff. I am scared of all beans in a can, because they all say that they are manufactured in a facility that had wheat. What beans do you get?? I actually really liked the chili today, but if I get sick, I will no longer eat any of her stuff.
Monica

I eat several of Amy's soups and frozen foods. I have not gotten glutened by them. I think with alot of processed food our risk for cc is high. It still sucks! Hope you feel better soon.

Hez

I was glutened by the rice crust cheese pizza not so long ago... very upsetting because I LOVE Amy's stuff. I used to eat it all the time when I worked full time. But now that I'm on part time, I don't need to eat lunches at work anymore. My daughter still loves their rice mac and cheese, but I'm afraid to get it for her now.

THis actually makes me very angry! If they aren't gluten free, then by all means don't put Gluten free right on the can or package in BOLD letters!!! It is negligent! I am trying SO hard to be healthy and I am tired of getting sick. If I get gluten I have D for a day and then C for two weeks and cramping etc. It is Miserable! It affects my whole life. This should be against the law. We have to do something about companies like this.
Does anyone else feel this way or am I just nuts!
Monica

I am also upset that companies label products gluten free when they aren't always 100% gluten free. The most common products that people seem to react to are Amy's and Bob's Red Mill.

I got glutened by their tofu scrambler. I have had a few other things and been fine. But am scared to try anything else now.

it looks like Amy's is paying attention to this issue.

they now have 2 separate gluten designations for their products (on their website, though apparently the products on shelves are still the old version):

1. "no gluten ingredients" (still potential for cross-contamination)

"Products that are formulated without any gluten containing ingredients but are made in a processing area that may contain gluten."

here's the list (it includes the enchiladas, shepherd's pie, indian food, etc etc.)
http://www.amys.com/products/search_result...noglutenadded=1

2. "gluten-free"

the only one listed so far is Rice Crust Pizza. someone else on this thread said they were told that Amy's is expanding into a gluten-free facility in June? so presumably then they would add more stuff here.

good luck,
paula

That was quick! Here's the response I got from Amy's...

Chelsea,

I am sorry to hear you became ill after eating some of our products. I
would like to talk to you about this in more detail. Did you save the
packages for these four products? If so, I would like to get the lot
numbers so I can send in our retains for testing.

Could you send me your phone number and suggest a time I could call.
Please respond to both e-mail addresses so I can get your phone number
both here at Amy's and at my home (I don't want to take a chance of
missing your e-mail).

I am looking forward to talking with you.

Kind regards,

Marsha Kopral
Technical Service


I didn't save the other 3 boxes, but I saved the one today. Let's see where this takes us...

That was a very nice e-mail.

That was a great response!

Yea--sounds like they're trying...

I think Amy's proved their genuine concern and desire to create safe products in how they responded to Berneses last year. If you want to help improve their products, save the upcs and give them to Amy's so they can track the batches and investigate like Berneses did.

It was a hand written note in a notecard like you would send to someone who bought you a birthday present. The money was folded up inside. I had 7 items including a pizza so I think they gave me $35. It was strange. I think someone should let them know about the results of this poll. If have the people have been glutened by them, they need to know that it is a real problem.

I do think that as a company they are really trying, and genuinely seem to be concerned when someone has an issue with cross contamination. Let's just keep the lines of communication open with Amy's and hopefully they will get this all worked out. There are so many of their products that I absolutely love and am not willing to give up. I have had a few episodes where there may have been cc with an Amy's product, but it doesn't happen all the time and I've noticed the labeling on the box where even if it says Gluten Free, it still has the disclaimer that it is made in a facility that also produces products with Wheat and so on... they are trying, I'll give them that. I think because they are a smaller company, they don't have the resources to be able to do them all in a dedicated facility, but it certainly appears that they would like to be able to.

So I talked to this Marsha lady, and she was concerned. She did, however, imply that Amy's wasn't what made me sick. She said they're going to do the testing on the lot, but that that product has never tested positive for gluten. They are definitely concerned about it, albeit defensive. I did make sure and tell her that I commend what they do by making gluten-free products, and how helpful it is, and that I realized they put themselves at risk by labelling things gluten-free.

I was a little insulted that she implied I wasn't gluten-free long enough to know when I'd been glutened, and that I'd be able to pick up the source. That was a bit annoying, but I do understand where she was coming from. Also, I had the same reaction all four times I've eaten Amy's, that would be a quite amazing coincidence.

I very much respect the company, but I'm not sure I will buy their products anymore.

Well, maybe the mac and cheese, since she specifically sited that until 8 mos. ago their tapioca starch supplier shared lines with wheat, but that that has been resolved.

Marsha lady just sent this to me, boy are they on top of things!!!

Chelsea,

Thanks for getting back to me so quickly. The product you ate was manufactured on October 26, 2005. We made 25,000 meals on that day. I checked the Consumer Services Database that we use to track any problems with products and nothing has been reported for this lot (or for any lot of Santa Fe Enchilada).

I have asked the Quality Assurance Department to pull the retain for this product and we will send it in to University of Nebraska for testing. It usually takes them about a week to complete the testing. So I might not be able to get back to you until the week after this with the result. In the meantime, I will check the production and QA records to see if there were any unusual occurrences on that day.

Thanks so much for you patience. I will get back to you as soon as I have anything to report.

Kind regards,

Marsha Kopral
Tech Service

I have eaten them pretty regularly (usually their mexican ones...enchilada) and have yet to get sick from them (knock on wood). I hope you get some good answers, girl!

Like I said earlier...they are a rare company ! Most companies wouldn't even conceive of testing if one person reports a problem! Keep us updated when you get the results!

Wow. Keep us posted on the results.

yeah i think i may have gotten glutend from it as well i just ate one about a hour ago and feel like crap and am having problems, but i cant be sure yet since i still ahve normal bms and i have not puked i could just be in one of my rollercoaster modes